Candle Care & Use

When burning your candle for the first time, it is important to burn the candle for a minimum of two hour for the wax to fully melt across the width of the jar. Soy candle has a memory thus a fully melted pool will ensure an even burn for future burns to encourage the release of maximum scent.

For best burning results, we highly recommend that a candle is burned for 2-3 hours in one sitting, remember do not burn over 4 hours and always make sure to burn within sight.

For all our cotton wick candles, always remember to trim the wick to 6mm before relighting by using a wick trimmer tool.

For all our wooden wick candles, you may take a piece of tissue and peel off the burnt black bits of the wood before relighting your candle.

Burn in proper candle holder and always keep candle free of the debris. Once your candle has burnt to the bottom of the jar, you could choose to reuse the jar by removing the wick base and cleaning the jar with warm water and soap.

Frequently Asked Questions:

Why does my candle glass jar turn black?

Your candle flame is burning too hot as a result of an untrimmed wick. Use a wick dipper to extinguish the flame and wait for the wax to harden before trimming the wick. You may use a wick trimmer tool or peel off the burnt black bits of the wood wick with a tissue before relighting your candle. Don't forget to do this every time before relighting your candle. 

Why am I unable to relight my candle? 

Have you cleaned and trimmed your candle wick before relighting? You may use a wick trimmer tool or peel off the burnt black bits of the wood wick with a tissue before relighting your candle. We suggest our customers to trim the candle wick to 60mm before relighting your candle.