FAQs

Are your candles formulated using safe ingredients?

All our candles are formulated using premium soy wax which are biodegradable and a combination of fragrance and essential oils that are phthalate free and comply with IFRA (International Fragrance Association) standards.

Are your products vegan?

Soy wax is a great vegan alternative as most paraffin candles can be bad for health and the environment.

What is the shelf-life of the candles?

As our candles are hand-poured fresh in small batches and we do not use any preservatives, they have a shelf life of typically 6-12 months. Keep the candles away from direct sunlight and store at room/cool temperature to prolong the shelf-life.

How soon can I expect my order?

Once an order is placed, please allow up to 48 hours for your order to be shipped out. We hand-pour each candle and the entire process is done manually by hand including pouring, bottling, labelling and shipping. Our hand-poured candles are crafted individually and will require a little longer to produce as compared to mass-produced candles. We also want to ensure that you receive freshly made candles for your olfactory experience to indulge.

Do you provide customisation for special occasions (wedding, anniversary or birthday party)?

We are able to custom-made candles given advance notice. Custom-made will usually take 2 months of testing to ensure the outcome has perfectly meet your expectation. Minimum quantity applies. Email hello@soulmadelondon.co.uk for more information. 

Do you accept bulk orders for special events (corporate gifts)?

If you are interested to purchase our candles at bulk prices, please drop us an email at hello@soulmadelondon.co.uk